Joey Coleman is the founder and Chief Experience Composer of Design Symphony – a customer experience branding firm and also the author of Wall Street Journal bestseller, Never Lose a Customer Again. Joey has a new book that very appropriate for our current times where we’ve had a Great Resignation and people are demanding better leaders and better work experiences, Never Lose an Employee Again: The Simple Path to Remarkable Retention. Whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale, on this podcast, Joey will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members.

What if the best workplace we’ve ever experienced is just a fraction of what is possible? Dare we dream of something so far beyond ‘business as usual’ that it feels like a fantasy? ...to venture past the workplaces of the past and into the unknown to imagine and create something recognizably different. To create Truly Human work.

The preceding passage is from the introduction of the book, Human Work: Five Leadership Mindsets for Humanizing the Workplace, written by Leanne Holdsworth and Naryan Wong. On this podcast, we’re going to talk about the five leadership mindsets mentioned in their book’s title and we'll address the initial question asked in their introduction.